Frequently Asked Questions
Everything you need to know about your Alale shopping experience.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days within the continental US. We offer free shipping on all orders over $75, while a flat rate of $5.95 applies to all other orders.
What is Alale's return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please use our online portal to generate a prepaid return label.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the 'Fit Notes' section for item-specific advice.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are Alale garments sustainably made?
At Alale, we are committed to ethical fashion. 80% of our current collection is made from organic or recycled materials, and we partner exclusively with factories that guarantee fair wages and safe working conditions.
Can I track my order once it has been placed?
Yes! Once your order ships, you will receive a confirmation email containing a tracking number and a link to follow your package's journey in real-time.